Deliveries and Returns
We use UPS for UK and international deliveries of our bespoke lamps and smaller Curated items. We do not include delivery costs in the price of any of our products, due to the variation in size. shape, weight and value. Any of our bespoke items where you can automatically ‘check out’ are set at free for the UK and £20 for all international destinations.
For any of our other items, such as larger antiques and furniture, please contact us to discuss delivery options. We will also confirm you are happy with the delivery costs and terms before invoicing.
Please note that international shipping may incur additional charges, such as import duties. We also advise all international customers get in touch with their local authorities in case of specific import duties relating to items such as antiques.
Unfortunately due to the nature of our products, delivery times will vary depending on the item, production times etc. This will be made clear prior to invoicing. You can make yourself familiar with the lead times of our New and Bespoke products on each items information page.
If you have any questions regarding delivery, please get in touch by e-mail info@NobleandThane.com or call +44 (0) 845 496 1815.
Please note, you are responsible for ensuring that items you order can be delivered to your property and room of choice, with safe and reasonable access from the public highway to the place of delivery.
Please contact us quoting your invoice number, no later than 28 days from the date you receive your purchase, stating that you wish to return the item including the original packaging. Provided the item is in saleable condition, we will refund or replace the item(s) or credit the amount against a future purchase.
This does not affect cancellations or your statutory rights.
Please note that any of our New and Bespoke items, can only be returned or exchanged if faulty or deemed to be ‘not as described’.
You will be responsible for the cost of returning the goods to us, and will remain responsible for any and all returned goods until they reach our warehouse. We strongly advise that a proof of postage certificate should be obtained when returning any part of you order. Certificates are available free of charge from the post office and most online shipping companies.
Returns and exchanges will be processed as soon as possible after arrival. We will email you to confirm receipt.
Credit can be used against your next order, both online and with telephone orders.
Our returns address is available upon request.
To discuss and potential returns, or discuss any of the points above, please contact us on info@NobleandThane.com or +44 (0) 845 496 1815.
You are entitled to cancel your order within 7 working days of placing it with us.
If you wish to exercise this right prior to dispatch of goods please email info@NobleandThane.com or call us on +44 (0) 845 496 1815.
If your order has already been dispatched please follow our Returns process above.
Cancellation of New and Bespoke Items
If you wish to cancel a New and Bespoke order you may do so by emailing info@NobleandThane.com within 7 working days. If production is underway (assumption so after 7 days), we will have to charge a cancellation fee of 50% of the value of the order. This only applies to cancellation of orders prior to delivery. If your order has already been delivered, we do not offer a cancellation service - please instead refer to our Returns process above.
Please contact us by emailing info@NobleandThane.com or call us on +44 (0) 45 496 1815 to discuss any of these points.